Questions & Answers

1. I received a call from a debt collector, what should I do?

Contact the debt collector as soon as possible to resolve the debt.

2. I was recently informed by a medical provider that my account was sent to a collection agency. To whom do I make the check payable to and where should I send the payment?

Contact the medical provider to be certain. In most situations, you may continue to make your check payable to the medical provider and send your payment directly to the collection agency.

3. A debt collector recently contacted me regarding an outstanding debt. Can I offer to pay a lessor amount or ask for a discount to settle the debt?

Contact the debt collector immediately and ask the question. Based on policy and procedure, it’s possible you may be granted a discount to settle the debt if you take action in a timely fashion.

4. Recently, I was contacted by a debt collector. The collector requested I verify my social security number. Do I have to provide this personal identification information?

The collector can ask you to verify your social security number for many reasons.

5. Are collection agencies required to accept “good faith” payments indefinitely?

Good question, check with your State laws to determine the best response to this common question. In many cases, collection agencies can request payment in full or mutually agreed upon payment arrangements, but are not required to accept “good faith” payments.

6. I have received a letter from a Collection Agency notifying me of an unpaid debt. Will this debt effect my credit score?

First, do not ignore the debt letter. Respond to the Collection Agency as soon as you can.